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Michelle Thrush Burns

Hi, I'm Michelle Thrush Burns. Welcome to my profile!

Michelle Thrush Burns's Bio:

?...?...?......GO Lets connect! I'm a TOP-RANKED Leader with 15+ years of experience in Specialty and Big Box. I have been recognized for consistent Comp Sales Growth in multi-store units, Execution of Operational Control and believes that SUCCESS is a direct outcome from TALENT we attract, develop and establish in our stores. Until recently, I led a market consisting from 13-22 stores | $14M- $26M over a period of 12 years with Lane Bryant. Successes have also included, Presidents Club, Brand Alliance achievement and years of 4-Star Level Performance in Key Performance Indicators. ??Ranked #2 2014 March Year-to-date /7 months performance in KPI / Percent % to Plan. ??Ranked #6 2013 Overall Years KPI Performance out of 68 districts. I have a genuine passion to inspire teams in creating a FUN place to work, which increases productivity, generates positive attitudes and influences the behaviors needed to drive sales and impact the customer experience. I relish in the success of applied "FISH! Philosophy" in store environments and have leveraged this program to inspire and energize teams, deliver exceptional customer service and increase employee retention for 10+years. catchthefishphilosophy.com/ Yes, all the above and more, while I strive to create an AMAZING place to work in stores and a positive shopping environment with results remaining in the TOP of company for Profit as well! Extensive background in Big Box while with Sears as a Manager between Store Operations and Loss Prevention $30M volume location. Favorite Quotes to share "Attitudes are Contagious.....Is yours Worth Catching?" "Failure is not falling down....... IT'S NOT GETTING UP!" Competencies: o Drives Results o Talent Acquisition oDevelops Self and Others o Effectively Influences o Business Acumen o Plans for Success o Customer Champion o Operational Execution o Communication o Motivation o Change Management o Strategic Thinking

Michelle Thrush Burns's Experience:

District Manager at Lane Bryant / Ascena Retail Group
December 2001 - 2014
Created a culture around delivering a shopping experience that exceeds customers expectations. Attracted, hired, developed and retained TOP TALENT. Succession planned by creating internal bench strength. Assessed, coached and managed Store Leadership performance and behaviors. Executed compliance with all company policies, procedures, and operational controls. Analyzed the business and communicated clear action plans that optimize results with Leaders. Executed Visual/Merchandising directives and setting of floor execution to Brand Standards. Managed profit and controllable expenses and was consistently ranked in TOP of company. Accountable for shrink results and safety awareness.
Store Operations Manager at Sears
September 1999 - December 2001
Managed General Operations of $30M Store oFacilities -Managed cleanliness, organization, and condition of building. oMaintained a safe environment for both the internal and external customer. oInventory Accuracy - Price changes, inventory integrity, and shortage awareness. oCustomer Service -Established Model of Service experience exceeding customers expectations. oExpense Management/P&L - Forecasted sales and allocated payroll. oWarehouse/Receiving - Managed flow of goods and replenishment to meet store demands. oTeam Development - Focused on Internal Developmental Interviewing and Strategic Succession Planning.
Loss Prevention Manager at Sears, Roebuck and Co.
May 1992 - August 1999
Accountable to conduct and resolve theft investigations and shrink control deficiencies. Responsible to deliver Loss Prevention training and Orientation, in addition to execution of company programs that built awareness to reduce shrink and support a safe environment to work and shop. o District Mentor selected to assist with training of new Loss Prevention Managers. o Assigned as District Lead to assist with Internal investigations, research and interviews. o Maintained a safe environment for both the internal and external customer. o Inventory Accuracy - Audit/Review Operational Execution o Customer Service -Established Model of Service experience exceeding customers expectations.

Michelle Thrush Burns's Education:

Northeastern State University
Bachelor of Science (B.Sc.)

Michelle Thrush Burns's Interests & Activities:

Meeting people, Report Analysis, Influencing others to have positive attitudes, Family, Church, Cooking ,playing card games with friends and "Couponing"

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